Jabra

Jabra PanaCast 50 video bar system

Yealink

USB/QD Trainer Cable

The Yealink USB QD Trainer Cable is a practical solution designed to support effective agent training within professional call centre environments. By enabling two Yealink Quick Disconnect (QD) headsets to connect to a single PC, this cable allows both a supervisor and an agent to participate in live calls simultaneously. Supervisors have the flexibility to actively engage in conversations or remain muted to monitor interactions discreetly. For added versatility, the Yealink USB QD Trainer Cable also functions as a USB to QD adapter, thanks to its differentiated cable lengths, where the supervisor’s lead is intentionally shorter than the agent’s. This design ensures ease of use while clearly defining the roles of each participant. Engineered for training efficiency and operational clarity, the Yealink USB QD Trainer Cable is a valuable asset for organisations aiming to enhance agent performance and maintain high standards of customer service.

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Professional-grade training cable designed for agent supervision in call centre environments

 

 

The Yealink USB QD Trainer Cable is a professional-grade accessory developed to facilitate effective agent training and monitoring in call centre operations. Specifically engineered for use with Yealink Quick Disconnect (QD) headsets, this cable enables two headsets to be connected to a single PC simultaneously. This configuration allows both the supervisor and the agent to be present on the same call, creating a practical and controlled environment for real-time training and quality assurance. The Yealink USB QD Trainer Cable is particularly valuable in high-volume customer support or sales operations where maintaining call quality and consistency is critical. Supervisors can choose to engage in the conversation or remain muted to monitor interactions, depending on the training objective. The design also supports dual functionality by serving as a USB to QD adapter, with a shorter lead on the supervisor’s side to clearly distinguish the roles of each user. The Yealink USB QD Trainer Cable supports operational efficiency by simplifying headset connectivity while contributing to structured coaching and skills development. It is a dependable tool for organisations aiming to uphold service standards through guided call handling and team supervision. With its straightforward integration into existing systems, the Yealink USB QD Trainer Cable reinforces Yealink’s commitment to practical and scalable communication solutions.

Dual headset connectivity
Connects two Yealink QD headsets to one PC, enabling supervisors and agents to share the same call session during training or quality monitoring.
Supervisor listen-in function
Allows supervisors to monitor calls silently or participate actively, supporting different coaching methods depending on operational needs.
Built-in USB to QD adapter
Functions as a USB to QD interface, eliminating the need for separate adaptors and enhancing setup flexibility across compatible systems.
Differentiated cable length design
Features a shorter lead for the supervisor headset, helping clearly identify roles and avoid confusion during simultaneous use.
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